Start Your Custom Order / General Contact

Have a Custom Pyrography Idea? Let's Start the Conversation!

My preferred method for custom orders is email. Please send me a detailed note with your project idea, size, and desired text/lettering. This helps me provide the most accurate quote quickly.

If the project requires more detailed discussion, or if you're not quite sure what you want yet, I'm happy to schedule a 15-minute phone consultation. Just leave your phone number and a note, and I will personally reach out to book a convenient time to chat!

How do I start a custom order for a cutting board or unique gift?

Starting your custom piece is easy! Since we specialize in personalized pyrography (hand-burning) and unique text, we need to know your idea first.

Please include:

  • The type of item (e.g., cutting board, ornament, sign).

  • The size/shape if you have a preference.

  • The text or handwriting you want burned.

We will review your request and reply within one business day to confirm the details and provide a price quote.

What types of designs or images can Mel create?

My artistic superpower is the power of words! I like to focus on clean, impactful designs that highlight text, names, dates, and special messages.

  • Mel Specializes in: Clean typography, replicating actual handwriting for heirlooms (like recipes or notes), and high-contrast line art.

  • Do Not Do: Complex portraits, detailed shading, or photo-realistic images.

If you have an image, please send it to us via the Contact form so we can confirm it fits our clean-line style and the dimensions of your chosen product.

We check our inbox frequently and aim to respond to all non-urgent inquiries within 24 hours during business days (Monday–Friday).

Email

info@madebymel_ga.com

Common questions

Questions about ordering & customization

Q: How do I submit my handwriting/logo for a custom piece?

A: Please use our Custom Order Inquiry Form. This form will allow you to upload your images.

Q: How long will my custom board/ornament take to make?

A: Our turnaround times are typically 5 business days for boards and 1-3 business days for ornaments.

Q: Can you do a detailed portrait or design with shading?

A: We specialize in clean text and line art. Unfortunately, we can't do a detailed portrait or design with shading.

Questions about shipping & timelines

Q: When is the absolute last day I can order for Christmas/a specific date?

A: Holiday Deadlines: Dec 5th for boards, Dec 10th for ornaments using free shipping.

Q: I need my order faster. Can I pay for faster shipping?

A: Yes, you can upgrade to USPS Priority Mail at checkout.

Q: My tracking hasn't moved. Can you tell me where my package is?

A: Once the package leaves our hands, the carrier (USPS) manages transit. We can only see the same tracking information you can.

Questions about returns & issues

Q: My custom item is wrong/damaged. What do I do?

A: Contact us within 3 days with photos for a free replacement if the item is deemed damaged or wrong by us.

Q: I ordered the wrong size ornament. Can I return my personalized item?

A: No, personalized items are final sale unless the mistake was ours.

Q: What is the care instruction for the cutting board/ornament?

A: Wipe clean, do not immerse, indoor use only.